Privacy Policy
Best Hopes, besthopes.co.uk or MindyourSelf.online has established this Privacy Policy to explain how it protects and manages the personal information that it collects from you online.
Privacy Policy
Best Hopes Coaching and Consulting Ltd
Website Privacy Policy
- Important information
It is important that you read this privacy policy together with any other privacy policy or fair processing policy we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data.
- About us
If you have any questions about this privacy policy or about your personal data, please email us at [email protected] or write to us at the following address:
Jane Viljoen
Best Hopes Ltd
- Mauldeth Road, Manchester, United Kingdom, M19 1BA
- Changes to the privacy policy and your duty to inform us
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
- Links to other websites
- What personal data we collect and how we collect it
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
- Identity Data includes name, username or similar identifier.
- Contact Data includes email address and telephone numbers.
- Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access the Website.
- Profile Data includes your username and password, your interests, preferences, feedback and survey responses.
- Usage Data includes information about how you use our website.
- Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
Personal data we always collect
We obtain information about you when you use our Website. We may automatically collect the following information about your visit. This is primarily to help us better understand how users use our digital platforms to enable us to create better content and more tailored communications:
- how you have reached our digital platform and the internet protocol (IP) address you have used;
- your browser type, versions and plug-ins, and your operating system.
- your journey through our digital platforms, including which links you clicked on and any searches you made, how long you stayed on a page, and other page interaction information;
- what content you like or share
- information collected in any forms you complete.
- Name
- Title
- Email address
- Your company details and other contact addresses
- Contact telephone number(s)
We also collect, use and share aggregated data such as statistical or demographic data for any purpose. Aggregated data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your usage data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect aggregated data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.
We do not collect any special categories of personal data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
- How we use your personal data
- Where we need to perform the contract we are about to enter into or have entered into with you or your organisation.
- Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
- Where we need to comply with a legal obligation.
How we use ‘cookies’
A cookie is a small file which asks permission to be placed on your device (e.g. computer, smartphone or other device) when you use our Website. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes, by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our Website in order to tailor it to customer needs. We only use this information for statistical analysis purposes, and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer, or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the Website.
- What we do with your personal data
Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.